Troubleshooting

Having issues? This section helps you resolve common problems and get help.

Topics Covered

• Common Issues — Frequently asked questions and solutions
• Agent Issues — Problems with agents
• Email Issues — Email-related problems
• Workflow Issues — Workflow and automation problems
• Getting Help — How to get support

Quick Troubleshooting

Agent Not Working?

• Check agent is active (not paused)
• Verify identity is activated
• Review agent configuration
• Check for errors in logs

Email Not Arriving?

• Verify Solo Identity is activated
• Check email settings are configured
• Review spam folder
• Check email address is correct

Workflow Not Triggering?

• Check workflow is enabled
• Verify event types match
• Check webhook URL (custom workflow tools)
• Review logs for errors

Usage Issues?

• Check plan limits
• Review usage metrics
• Verify identity is correct
• Contact support if needed

Getting Help

If you can't resolve an issue:

1. Check this documentation: Search for your issue
2. Review logs: Check for error messages
3. Contact support: Email support@solomail.io
4. Community forum: (Coming soon)

Coming Soon

This section is under development. Check back soon for complete troubleshooting guides.

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Version: 1.0
Last Updated: November 2025