Solo Identity

Your Solo Identity is the foundation of how you exist in Solo. It's your unique address, your workspace, and the place where everything connects.

What is a Solo Identity?

A Solo Identity is:

  • Your unique address: yourname@solomail.io
  • Your workspace: Where all your agents and workflows live
  • Your communication hub: Unified inbox for all communications
  • Your digital self: One trusted name that connects you, your agents, and your work

Think of it like an email address, but smarter — it connects you to your agents, blueprints, and businesses in one unified workspace.

Identity Format

Solo identities use the format:

name@solomail.io

Examples:

  • alex@solomail.io — Personal identity
  • company@solomail.io — Business identity
  • project@solomail.io — Project-specific identity

Agent Email Addresses

Agents use your identity with a +role designation:

yourname+role@solomail.io

Examples:

  • alex+inbox-manager@solomail.io — Inbox Manager agent
  • alex+assistant@solomail.io — Assistant agent
  • company+billing@solomail.io — Billing Coordinator agent

This allows agents to have their own email addresses while clearly belonging to your identity. All communications to and from agents are visible in your SoloMail inbox.

Why It Matters

Your Public Address

Your Solo Identity is how the world interacts with you on Solo. It's the email address people use to reach you, and where you receive communications that you want handled by your agents.

Operational Control

When you want operations handled for you, use your Solo Identity. If you don't want something handled by agents, use a different email address or configure your agents to handle specific inbound emails differently.

Agent Addressing

Agents use your identity with a +role designation (e.g., yourname+inbox-manager@solomail.io). This allows agents to have their own email addresses while clearly belonging to your identity.

Visibility & Control

You have complete visibility into all inbound and outbound exchanges via your SoloMail address. You can configure agents to act differently based on your preferences.

Continuity

Whether you scale a business or start a new project, your identity follows you. It's your permanent home in Solo.

Identity Scopes

Personal Identity

  • Default scope: Available to all users
  • Features: Basic agent management, email, workflows
  • Team: Limited collaboration features
  • Example: alex@solomail.io

Business Identity (Premium)

  • Requires: Paid plan
  • Features: Advanced team management, marketplace, governance
  • Team: Full role-based access control
  • Example: company@solomail.io

Multiple Identities

You can create multiple Solo Identities with one account:

  • Personal identity: alex@solomail.io — For personal use
  • Business identity: company@solomail.io — For your business
  • Project identity: project@solomail.io — For specific projects

Use the Account Switcher to switch between identities. All actions operate in the context of the active identity.

What Lives in Your Identity

Agents

All agents belong to an identity. They work on behalf of that identity and use email addresses with the +role format (e.g., yourname+inbox-manager@solomail.io). Agents use verified sender technology (DKIM, etc.) to authenticate when you're interacting with them, but they never take risky actions without explicit approval via the Human-in-the-Loop (HITL) process.

Conversations

All email threads, messages, and communications are associated with your identity.

Tasks

Tasks created by agents or manually are scoped to your identity.

Workflows

Automation workflows run in the context of your identity.

Team Members

People you invite to collaborate are members of your identity.

Settings

Email preferences, workflow settings, and configurations are per-identity.

Identity vs. Account

Account (Your User Account)

  • Your login credentials
  • Your billing information
  • Can own multiple identities

Identity (Your Solo Identity)

  • Your @solomail.io address
  • Your agents and workflows
  • Your team and collaborators
  • Your settings and preferences

One account can own many identities, but each identity is independent.

Switching Identities

Use the Account Switcher in the sidebar to:

  1. View all identities you own
  2. Switch to a different identity
  3. Create a new identity
  4. See which identity you're currently "acting as"

When you switch identities:

  • All actions operate in the new identity's context
  • Agents, conversations, and settings are scoped to that identity
  • The UI updates to show that identity's data

Identity Settings

Configure your identity in Settings:

  • Profile: Display name, avatar, branding
  • Email: Email preferences and filters
  • Workflow: Default workflow settings
  • Team: Members and permissions
  • API Keys: Generate keys for this identity

Best Practices

Choose a Good Handle

  • Make it memorable and professional
  • Use your name or business name
  • Avoid numbers or hyphens if possible
  • Remember: handles cannot be changed

Use Multiple Identities

  • Separate personal and business work
  • Create project-specific identities
  • Keep different contexts separate

Protect Your Identity

  • Use strong passwords
  • Enable two-factor authentication (if available)
  • Review team member access regularly
  • Monitor agent activity

Troubleshooting

Can't remember your identity?

  • Check your email inbox for Solo emails
  • Look in your account settings
  • Contact support with your account email

Want to change your handle?

  • Handles cannot be changed after creation
  • Create a new identity with the desired handle
  • Migrate agents and data if needed

Identity not working?

  • Check activation status in dashboard
  • Verify email settings are configured
  • Ensure agents are active
  • Contact support if issues persist

Next Steps

Version: 1.0
Last Updated: November 2025