Getting Help
How to get help with Solo. Find answers, contact support, and access resources.
Self-Service Resources
Documentation
- Browse documentation: Comprehensive guides and references
- Search docs: Search for specific topics
- Read guides: Step-by-step tutorials
- Check examples: Code examples and use cases
Common Resources
- Getting Started: Getting Started Guide
- Core Concepts: Core Concepts
- Agents: Agent Documentation
- Workflows: Workflow Documentation
- API Reference: API Documentation
Troubleshooting
Check Troubleshooting Guides
- Common Issues: Common Issues
- Agent Issues: Agent Issues
- Email Issues: Email Issues
- Workflow Issues: Workflow Issues
Self-Diagnosis
- Identify the issue: What's not working?
- Check documentation: Search for your issue
- Review troubleshooting: Check troubleshooting guides
- Try solutions: Follow suggested solutions
- Document results: Note what worked or didn't
Contacting Support
When to Contact Support
Contact support when:
- Documentation doesn't help: Can't find answer in docs
- Issue persists: Troubleshooting didn't resolve
- Error messages: Getting specific error messages
- Feature questions: Questions about features
- Billing issues: Problems with billing or plans
How to Contact Support
- Go to Settings → Support
- Click "Contact Support"
- Fill out form: Include details about your issue
- Submit request: Support will respond
What to Include
When contacting support, include:
- Description: Clear description of the issue
- Steps to reproduce: How to reproduce the issue
- Error messages: Any error messages you see
- Screenshots: Screenshots if helpful
- Account info: Your Solo Identity (if relevant)
- Browser/OS: Your browser and operating system
Support Response Times
Response Times by Plan
| Plan | Response Time |
|---|---|
| Free | 48-72 hours |
| Solopreneur | 24-48 hours |
| Small Business | 12-24 hours |
| Enterprise | < 4 hours |
Priority Support
Enterprise plans include:
- Priority support: Faster response times
- Dedicated support: Dedicated support channel
- SLA: Service level agreements
- Direct contact: Direct support contact
Community Resources
Community Forums
- Community discussions: Join community discussions
- Ask questions: Ask questions to the community
- Share solutions: Share solutions you found
- Help others: Help other users
Status Page
- Service status: Check service status
- Incident updates: Get incident updates
- Maintenance: Scheduled maintenance notices
- Outages: Service outage information
Feedback
Feature Requests
- Suggest features: Suggest new features
- Vote on features: Vote on feature requests
- Track requests: Track feature request status
Bug Reports
- Report bugs: Report bugs you find
- Provide details: Include bug details
- Track fixes: Track bug fix status
Best Practices
Before Contacting Support
- Check documentation: Search docs first
- Try troubleshooting: Follow troubleshooting guides
- Gather information: Collect relevant details
- Document issue: Write clear description
- Include details: Provide all relevant information
When Contacting Support
- Be clear: Clear description of issue
- Be specific: Specific details and steps
- Be patient: Allow time for response
- Be responsive: Respond to support questions
- Be helpful: Provide requested information
Next Steps
- Check Common Issues
- Review Agent Issues
- See Email Issues
- Review Workflow Issues
Version: 1.0
Last Updated: November 2025