Receiving Email

SoloMail automatically receives and processes all emails sent to your Solo Identity. Your Inbox Manager agent handles incoming emails automatically (when enabled).

How Email Receiving Works

Automatic Reception

When someone sends an email to yourname@solomail.io:

  1. Email arrives at your Solo Identity
  2. Stored in inbox immediately
  3. Inbox Manager processes (if active and enabled)
  4. Agent analyzes content, sender, context
  5. Agent takes action or escalates to you

Email Processing

Your Inbox Manager (when active) automatically:

  • Reads emails: Analyzes content and context
  • Categorizes: Identifies type (inquiry, support, sales, etc.)
  • Routes: Sends to appropriate agent or holds for you
  • Creates tasks: Turns actionable emails into tasks
  • Drafts replies: Prepares responses for your review
  • Maintains context: Remembers conversation history

Email Visibility

Your Inbox

All emails are visible in your inbox:

  • Inbound emails: Everything sent to your Solo Identity
  • Outbound emails: Everything sent by your agents
  • Threaded conversations: Related emails grouped together
  • Search and filter: Find emails easily

Agent Activity

You can see:

  • What agents read: Which emails agents processed
  • Agent decisions: What agents decided to do
  • Agent drafts: Replies agents prepared
  • Agent actions: Tasks created, emails sent

Email Processing Options

Automatic Processing (Default)

With Inbox Manager active:

  • All emails processed automatically
  • Agents take action when appropriate
  • You're notified when escalation needed
  • Full visibility of all activity

Manual Processing

If you disable Inbox Manager:

  • Emails still arrive at your Solo Identity
  • No automatic processing
  • You handle emails manually
  • Full control over all emails

Selective Processing

Configure agents to:

  • Ignore specific senders: Don't process emails from certain addresses
  • Handle specific domains: Process emails from certain domains differently
  • Skip certain types: Ignore newsletters, notifications, etc.
  • Route to specific agents: Send certain emails to specific agents

Email Organization

Threading

Related emails are automatically threaded:

  • Conversation view: See full conversation history
  • Reply chains: Follow email threads
  • Context preserved: Agents remember conversation history

Categorization

Emails are automatically categorized:

  • Inquiry: Questions and requests
  • Support: Support requests
  • Sales: Sales inquiries
  • Internal: From your team
  • Other: Miscellaneous

Filtering

Filter emails by:

  • Sender: Specific email addresses
  • Subject: Keywords in subject
  • Category: Type of email
  • Date: Time range
  • Status: Read, unread, archived

Email Actions

Agent Actions

Agents can automatically:

  • Reply: Send responses (with HITL approval for risky actions)
  • Create tasks: Turn actionable emails into tasks
  • Route: Send to other agents or team members
  • Archive: Move to archive
  • Flag: Mark as important

Your Actions

You can:

  • Reply: Respond to emails
  • Forward: Forward to others
  • Archive: Move to archive
  • Delete: Remove emails
  • Flag: Mark as important
  • Create task: Turn into actionable task

Notifications

Email Notifications

Get notified when:

  • Important emails arrive: Based on sender or content
  • Agent escalates: When HITL is triggered
  • Tasks created: When agents create tasks from emails
  • Replies needed: When your response is needed

Notification Settings

Configure notifications in Settings → Email:

  • Email notifications: When to send email alerts
  • In-app notifications: When to show in-app alerts
  • Notification preferences: What to be notified about

Best Practices

Monitor Your Inbox

  • Check regularly: Review agent activity
  • Provide feedback: Correct agent mistakes
  • Adjust configuration: Refine agent behavior

Configure Agents

  • Set HITL thresholds: Control when agents escalate
  • Define routing rules: Route emails to right agents
  • Set up filters: Ignore or handle specific emails

Stay Organized

  • Use categories: Organize emails by type
  • Archive old emails: Keep inbox clean
  • Use search: Find emails quickly

Troubleshooting

Emails not arriving?

  • Check spam folder
  • Verify email address is correct
  • Check email settings
  • Verify Solo Identity is activated

Agent not processing?

  • Check Inbox Manager is active
  • Verify agent configuration
  • Check for errors in logs
  • Review agent activity

Next Steps

Version: 1.0
Last Updated: November 2025