Email & SoloMail Overview

SoloMail is Solo's unified email system. It's how the world interacts with you on Solo, and how your agents communicate on your behalf.

What is SoloMail?

SoloMail is:

  • Your email address: yourname@solomail.io — how people reach you
  • Unified inbox: All communications in one place
  • Agent-powered: Your agents handle emails automatically
  • Fully visible: You see all inbound and outbound exchanges
  • Configurable: Control how agents handle your emails

How SoloMail Works

Your Solo Identity Email

Your Solo Identity (yourname@solomail.io) is your primary email address:

  • People send emails here: This is how the world reaches you
  • Agents receive emails: Your Inbox Manager processes all inbound emails
  • Agents send emails: Agents use yourname+role@solomail.io format
  • You see everything: All communications are visible in your inbox

Agent Email Addresses

Agents use your identity with a +role designation:

  • yourname+inbox-manager@solomail.io — Your Inbox Manager
  • yourname+assistant@solomail.io — Your Assistant agent
  • yourname+billing@solomail.io — Billing Coordinator agent

All emails to and from agents are visible in your SoloMail inbox.

Automatic Processing

By default, your Inbox Manager:

  • Receives all emails sent to your Solo Identity
  • Analyzes content to understand intent and urgency
  • Takes action or escalates to you via Human-in-the-Loop
  • Maintains context across conversations
  • Creates tasks from actionable emails

You can disable or delete the Inbox Manager in the Team area if you don't want automatic email processing.

Key Features

Unified Inbox

  • All emails in one place
  • Threaded conversations
  • Search and filter
  • Archive and organize

Agent Integration

  • Agents read and understand emails
  • Agents draft replies for your review
  • Agents create tasks from emails
  • Agents route messages appropriately

Verified Sender Recognition

  • Agents use DKIM and other verification to know when you're interacting
  • Ensures secure and trusted communications
  • Prevents unauthorized actions

Complete Visibility

  • See all inbound emails
  • See all outbound emails from agents
  • Review agent decisions
  • Monitor all communications

Email Flow

Inbound Email Flow

  1. Email arrives at yourname@solomail.io
  2. Inbox Manager receives the email (if active)
  3. Agent analyzes content, sender, context
  4. Agent decides:
    • Reply automatically (if confident and appropriate)
    • Create a task
    • Escalate to you (HITL)
    • Ignore (if not relevant)
  5. You review (if escalated) or see the result
  6. All activity visible in your inbox

Outbound Email Flow

  1. Agent drafts email based on context
  2. HITL check: Risky actions require your approval
  3. You review (if needed) or agent sends
  4. Email sent from agent's address (yourname+role@solomail.io)
  5. Visible in inbox: You see all sent emails

Email Settings

Configure email behavior in Settings → Email:

  • Email preferences: How emails are handled
  • Filters: Rules for organizing emails
  • Notifications: When to notify you
  • Agent behavior: How agents handle emails

Best Practices

Use Your Solo Identity

  • Give out yourname@solomail.io as your email address
  • Use it when you want operations handled by agents
  • All emails here are processed automatically (if Inbox Manager is active)

Use Other Email Addresses

  • Use a different email if you don't want agent handling
  • Configure agents to ignore specific senders or domains
  • Set up rules for how agents handle specific emails

Monitor Your Inbox

  • Review agent actions regularly
  • Provide feedback when agents make mistakes
  • Adjust agent configuration as needed
  • Stay aware of all communications

Next Steps

Version: 1.0
Last Updated: November 2025