Privacy Policy

1. Introduction

Welcome to Solo. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, password)
• Profile information (display name, avatar)
• Phone number(s) you provide for SMS and voice communication features
• Email content you send, receive, or process through Solo
• Chat messages, live chat transcripts, and in-app communications
• Voice call recordings and transcripts (when applicable and with your consent)
• SMS and text message content sent or received through Solo
• Agent configurations and workflows you create
• Payment information (processed securely through Stripe)
• Communications with our support team (including via email, chat, SMS, or phone)

2.2 Automatically Collected Information

• Usage data (features used, actions taken, time spent)
• Device information (browser type, operating system, IP address)
• Log data (access times, pages viewed, errors encountered)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

• Authentication providers (Google, GitHub, etc.)
• Email service providers (Mailgun)
• Communications providers (Twilio — for SMS, voice calls, and phone number services)
• Analytics services
• Integration partners (n8n, Supabase)

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process your email, chat, SMS, and voice communications through AI-powered agents
• Orchestrate agent workflows that analyze, route, and respond to your communications
• Personalize your experience and agent behaviors
• Deliver SMS notifications, alerts, and agent-initiated messages to your phone number
• Facilitate voice calls and phone-based interactions through our platform
• Process payments and manage subscriptions
• Send service notifications and updates
• Respond to support requests
• Detect and prevent fraud or abuse
• Comply with legal obligations
• Analyze usage patterns to improve our service

3A. Agent Orchestration & Communications Data

Solo operates an AI-powered agent orchestration system. When you interact with Solo — whether by email, chat, SMS, or phone call — your communication data is processed by our agent system to understand, route, and respond to your messages. This means:

• Email Data: Emails sent to or processed through Solo are analyzed by AI agents to categorize, draft responses, extract action items, and automate workflows on your behalf.
• Chat & Messaging Data: Messages you send through Solo's chat interface or in-app messaging features are processed by AI agents to provide real-time assistance and automate tasks. Chat transcripts are stored to maintain conversation context and improve service quality.
• SMS & Text Message Data: When you opt in to SMS communications, messages sent and received are processed through Twilio's messaging platform. Message content, phone numbers, timestamps, and delivery status are collected and stored.
• Voice & Phone Call Data: When you use voice features, call metadata (phone numbers, duration, timestamps) is collected. With your consent, calls may be recorded or transcribed to enable AI agent processing and improve service quality.
• Agent Processing: All communication data processed through our agent orchestration system is used solely to provide the services you have requested. We do not use your communication content to train general-purpose AI models, and we do not share your communication content with third parties for their marketing purposes.

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (TLS/SSL) and at rest
• Secure database hosting with regular backups
• Access controls and authentication systems
• Regular security audits and updates
• Secure third-party service providers (Supabase, Redis, PostgreSQL)

Your communications — including emails, chat messages, SMS messages, and voice call data — are processed by AI agents and stored as necessary to provide our services. Communication data is retained for the duration of your account and for a reasonable period thereafter, or as required by law. You may request deletion of your communication data at any time by contacting us at privacy@solomail.co.

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Stripe (payments), Mailgun (email delivery), Clerk (authentication), Supabase (storage), Twilio (SMS, voice, and phone number services)
• AI Processing: Your email, chat, SMS, and voice content may be processed by AI models to power agent functionality
• Communications Providers: Twilio processes your phone number, SMS messages, and voice call data on our behalf to facilitate messaging and calling features. Twilio's use of your data is governed by Twilio's Privacy Policy.
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. Your communication data (emails, chats, SMS messages, call recordings) is never shared with third parties for advertising or marketing. Information is only shared with the service providers listed above to the extent necessary to deliver our services to you.

6. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Export: Download your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Object: Object to certain processing of your data

To exercise these rights, contact us at privacy@solomail.co.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and authentication
• Remember your preferences
• Analyze usage patterns
• Improve service performance

You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

8. Third-Party Services

Our service integrates with third-party services that have their own privacy policies:

• Clerk: Authentication and user management
• Stripe: Payment processing
• Mailgun: Email delivery
• Twilio: SMS messaging, voice calls, and phone number provisioning. When you use SMS or voice features, your phone number and communication data are transmitted to and processed by Twilio. See Twilio's Privacy Policy and Acceptable Use Policy.
• Supabase: File storage
• n8n: Workflow automation

We encourage you to review the privacy policies of these third-party services. Each provider processes your data only as necessary to deliver the specific service functionality and is contractually prohibited from using your data for their own marketing purposes.

9. Children's Privacy

Our service is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this privacy policy or our privacy practices, please contact us:

• Email: privacy@solomail.co
• Support: Available through your dashboard