Privacy Policy

1. Introduction

Welcome to Solo. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, password)
• Profile information (display name, avatar)
• Email content you send, receive, or process through Solo
• Agent configurations and workflows you create
• Payment information (processed securely through Stripe)
• Communications with our support team

2.2 Automatically Collected Information

• Usage data (features used, actions taken, time spent)
• Device information (browser type, operating system, IP address)
• Log data (access times, pages viewed, errors encountered)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

• Authentication providers (Google, GitHub, etc.)
• Email service providers (Mailgun)
• Analytics services
• Integration partners (n8n, Supabase)

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process your email communications through AI agents
• Personalize your experience and agent behaviors
• Process payments and manage subscriptions
• Send service notifications and updates
• Respond to support requests
• Detect and prevent fraud or abuse
• Comply with legal obligations
• Analyze usage patterns to improve our service

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (TLS/SSL) and at rest
• Secure database hosting with regular backups
• Access controls and authentication systems
• Regular security audits and updates
• Secure third-party service providers (Supabase, Redis, PostgreSQL)

Your email content is processed by AI agents and may be temporarily stored for processing. We retain data only as long as necessary to provide our services or as required by law.

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Stripe (payments), Mailgun (email), Clerk (authentication), Supabase (storage)
• AI Processing: Your email content may be processed by AI models to power agent functionality
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

We do not sell your personal information to third parties.

6. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Export: Download your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Object: Object to certain processing of your data

To exercise these rights, contact us at privacy@solomail.co.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and authentication
• Remember your preferences
• Analyze usage patterns
• Improve service performance

You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

8. Third-Party Services

Our service integrates with third-party services that have their own privacy policies:

• Clerk: Authentication and user management
• Stripe: Payment processing
• Mailgun: Email delivery
• Supabase: File storage
• n8n: Workflow automation

We encourage you to review the privacy policies of these third-party services.

9. Children's Privacy

Our service is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this privacy policy or our privacy practices, please contact us:

• Email: privacy@solomail.co
• Support: Available through your dashboard