Claiming Your Solo Identity

Your Solo Identity is your unique address in the Solo ecosystem — like yourname@solomail.io. This is where your agents live, your communications are unified, and your work happens.

What is a Solo Identity?

A Solo Identity is:

Your unique address: yourname@solomail.io — This is how the world interacts with you on Solo
Your workspace: Where all your agents and workflows live
Your communication hub: Unified inbox for all your Solo communications
Your operational address: The email address you use when you want operations handled by your agents

Important: Your Solo Identity is how people reach you and where you receive communications that you want handled by agents. If you don't want something handled by agents, you can use a different email address or configure your agents to handle specific inbound emails differently.

Claiming Your Identity

Step 1: Choose Your Handle

Your handle is the part before @solomail.io. For example, if you choose alex, your Solo Identity will be alex@solomail.io.

Handle Requirements:

3-30 characters
Lowercase letters, numbers, and hyphens only
Must start with a letter
Cannot end with a hyphen
No consecutive hyphens
Must be globally unique (no one else can have it)

Examples:

✅ alex → alex@solomail.io
✅ alex-smith → alex-smith@solomail.io
✅ alex123 → alex123@solomail.io
❌ Alex (must be lowercase)
❌ alex- (cannot end with hyphen)
❌ alex--smith (no consecutive hyphens)

Step 2: Check Availability

As you type your handle, Solo will check if it's available:

✅ Available: Green checkmark — you can claim it
❌ Taken: Red X — Someone else already has this handle
⚠️ Invalid: Orange warning — Doesn't meet requirements

Step 3: Choose Your Scope

You can create two types of identities:

Personal Identity (Default)

Perfect for individual use
Light feature set
Free tier available
Example: alex@solomail.io

Business Identity (Premium)

For teams and organizations
Advanced features (team roles, marketplace, governance)
Requires a paid plan
Example: company+inbox-manager@solomail.io (future feature)

Step 4: Confirm and Create

Review your chosen handle and address
Confirm your scope (personal or business)
Click "Claim Identity"

Your Solo Identity is created immediately!

After Claiming Your Identity

Once you've claimed your identity, you'll:

Get your email address: yourname@solomail.io
Receive your first agent: An Inbox Manager is automatically created
Access your dashboard: Start using Solo right away

Multiple Identities

You can create multiple Solo Identities with one account:

Personal identity: alex@solomail.io
Business identity: company@solomail.io (premium)
Project identity: project@solomail.io

Use the Account Switcher in the header to switch between identities.

Identity Features

Each Solo Identity includes:

Email address: Receive and send emails from yourname@solomail.io
Agents: Add AI agents to handle work (Inbox Manager created automatically)
Workflows: Automated processes that run automatically (no setup required)
Team members: Invite collaborators (business identities get advanced roles)
Settings: Configure email preferences and view workflow usage

Changing Your Identity

Important: Your handle cannot be changed after creation. Choose carefully!

However, you can:

Create a new identity with a different handle
Switch between identities using the Account Switcher
Delete an identity (if you have multiple)

Troubleshooting

Handle is taken?

Try variations: alex-smith, alexsmith, alex123
Be creative but memorable
Remember: handles are globally unique

Can't think of a handle?

Use your first name + last name: john-doe
Use your business name: mycompany
Use a combination: alex-photography
Add numbers if needed: alex2025

Want a business identity?

Business identities require a paid plan
You can upgrade a personal identity to business later
Business identities unlock advanced features

Next Steps

Now that you have your Solo Identity, learn how to add your first agent.

Version: 1.0
Last Updated: November 2025