Last updated: September 22, 2026
By accessing or using Solo ("Service"), operated by Solo Work, Inc. ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.
Solo is an agentic operating system that provides:
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time.
You must create an account to use certain features. You agree to:
You must be at least 13 years old to use the Service. By using the Service, you represent that you meet this requirement.
You agree NOT to:
Solo offers both free and paid subscription plans. Paid plans provide additional features, storage, and capabilities as described on our pricing page.
You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. You will retain access until that date.
We may change subscription prices with at least 30 days' notice. Continued use after price changes constitutes acceptance of the new prices.
Voice and messaging features may use the credits included in your plan or a separately disclosed allowance. Your applicable plan and the rates disclosed for the feature govern your credit usage. AI processing, call duration, transcription, and enabled tools may contribute to voice usage. SMS usage, when priced separately, may depend on message segments, destination, and message type. We do not introduce a separate SMS charge solely through these Terms; any such charge is disclosed before you enable or use it.
Solo may temporarily reserve credits before or during a call to ensure sufficient capacity. A reservation is not an additional charge. Final voice credits are calculated from verified usage using the rate version saved for that call, including its applicable minimums, increments, rounding, and exclusions. Later rate changes do not reprice an earlier call. Charges are capped at the call's authorized credit allocation; Solo covers usage above that cap. Unused reserved credits are released when settlement is complete or a supported no-charge release is established.
Call history distinguishes pending credit usage, finalized credit charges, and carrier-cost confirmation. Missing evidence may delay finalization. A missing carrier price does not mean a free call. Carrier costs shown in call details are Solo's connectivity costs, not an additional customer invoice, and exclude AI and other service costs. Your credit charge may finalize before the carrier confirms its costs. Ordinary differences between the saved credit tariff and final provider costs are borne by Solo; later carrier confirmation does not add a second charge for the same usage.
If you believe a usage record or charge is incorrect, contact support@solomail.co with the call reference. We review the supporting records and correct substantiated errors. Nothing in this section limits your rights under applicable consumer law.
You retain ownership of all content you submit to the Service, including emails, agent configurations, and data. You grant us a license to use, store, and process your content to provide the Service.
You are solely responsible for your content. We do not endorse or guarantee the accuracy of user content. You represent that you have all necessary rights to the content you submit.
We reserve the right to remove content that violates these Terms or is otherwise objectionable, without prior notice.
The Service, including its design, features, graphics, and code, is owned by Solo and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of the Service without our permission.
Solo uses artificial intelligence to power agent functionality across all communication channels. You acknowledge that:
Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to our collection and use of your data as described in the Privacy Policy. This includes the collection and processing of your communications (email, chat, SMS, and voice) through our AI agent orchestration system.
The following terms apply to Solo's SMS (text messaging) and voice calling features, which are powered by Twilio.
Program Name: Solo Messaging
Solo Messaging enables AI-powered communication through SMS text messages and voice calls. When you opt in, Solo may send you transactional messages, service notifications, agent-initiated communications, appointment reminders, task updates, and other messages related to your use of the Solo platform and its AI agent features.
Message and data rates may apply. Your mobile carrier's message, data, and voice rates apply independently of any Solo plan or credit usage. Included messages and any separately priced messaging features are described in your applicable plan or feature pricing. See Voice and Messaging Credits for how Solo usage is accounted for. Contact your mobile carrier for details about its charges.
Message frequency varies based on your account activity, agent configurations, and workflow automations. You may receive multiple messages per day depending on your settings and the activity of your AI agents. You control message frequency through your Solo dashboard settings and agent configurations.
By separately opting in to SMS communications, you consent to receive text messages from Solo at the phone number you provided. Consent is not a condition of purchase or use of the Service. You may opt in through your Solo account settings or our SMS consent page.
You can opt out of SMS messages at any time:
For help with SMS messaging:
Availability depends on the destination, carrier, number registration, and supported features. Messages and calls may be delayed, filtered, or undelivered. Carriers are not liable for delayed or undelivered messages. Delivery and uninterrupted calling are not guaranteed.
Your phone number and messaging data are collected and used solely to provide Solo's communication services. We do not sell, rent, or share your phone number or messaging content with third parties for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes; text messaging originator opt-in data and consent will not be shared with any third parties. SMS and voice services are provided through Twilio; see Twilio's Privacy Policy for information on how Twilio handles your data. For full details on our data practices, see our Privacy Policy.
Accepting these Terms, supplying a phone number, or consenting to SMS does not by itself authorize marketing calls, AI-generated voice calls, or recording. You must obtain the recipient consent required for each purpose and channel, including prior express written consent where required for telemarketing. Maintain evidence of consent and honor revocation, opt-out requests, applicable calling hours, and do-not-call restrictions. An AI agent or workflow cannot supply consent on a recipient's behalf.
Clearly identify the sender of messages and the party responsible for a call. Disclose automated or AI participation and recording or transcription as required by applicable law. Obtain all required participant permissions before recording or transcribing. Do not use Solo for deceptive impersonation, unauthorized voice cloning, harassment, unsolicited bulk communications, or evasion of carrier controls. Solo may restrict communications that violate these requirements or provider policies.
Consent to one sender or purpose is not transferable permission for unrelated communications. For Solo Messaging, reply STOP to withdraw SMS consent and HELP for assistance; a confirmation of opt-out may be sent. You must also honor other reasonable revocation requests. A new opt-in is required before resuming messages after an opt-out. Support is available at support@solomail.co.
Solo voice and messaging features are not emergency services and must not be used to contact 911 or other emergency numbers. Use a regular telephone or your local emergency service instead. Phone numbers and communications features remain subject to availability, verification, registration, and carrier requirements.
A number assigned through Solo is not a guarantee of permanent control. Numbers may be suspended, released, replaced, or reassigned after service ends or eligibility is lost, or as required by the provider. A later holder may receive communications addressed to that number.
Unless Solo expressly enables a supported verification feature for your number, you must not use a Solo-assigned number to register third-party accounts that rely on phone verification, receive one-time passcodes, enable two-factor authentication, or recover an account. Verification messages may be blocked or redacted by providers. A paid plan or reserved number does not by itself make these uses supported or guarantee delivery or continued control of the number.
Before giving up a number, remove it from third-party accounts and update your contact and recovery methods. Do not use messages intended for a previous holder to access their accounts. You remain responsible for maintaining independent access and recovery methods for your accounts.
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOLO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM:
Our total liability shall not exceed the amount you paid us in the past 12 months, or $100, whichever is greater.
You agree to indemnify and hold Solo harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
We may terminate or suspend your account and access to the Service at any time, with or without cause or notice, for any reason including violation of these Terms.
Upon termination:
We reserve the right to modify these Terms at any time. We will notify you of significant changes by email or through the Service. Your continued use after changes constitutes acceptance of the new Terms.
These Terms shall be governed by and construed in accordance with the laws of Pennsylvania, United States, without regard to its conflict of law provisions.
Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You waive your right to participate in class action lawsuits.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
For questions about these Terms, please contact us:
By using Solo, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.