Help & Support
We answer support email on business days and aim to reply within one business day.
Contact support
Email support@solomail.co with your SoloMail address or account identifier and a short description of what you need. For billing questions, include the charge date. You can also use the contact form.
From an idea to your workspace
Explore your offer and draft a plan in the guest experience without an account. Your guest browser keeps the plan; choose Create account there to carry it into account setup.
After verifying your email or mobile number, review the business details and team before activation. A preferred address is subject to availability. Calls and texts need a separately configured business number.
See how Solo works →Solo Messaging (text messages)
Solo Messaging is the program name for text messages sent from a Solo business phone number. Messages may include replies to a question you texted, appointment and follow-up confirmations, order or request status updates, and account notifications for Solo users. Message frequency varies. Message and data rates may apply.
- Opt in
- Text the business number first, or submit your number with the consent checkbox at solomail.io/sms-consent. Reply START to re-subscribe.
- Opt out
- Reply STOP to any message. You will receive one confirmation and no further messages from that number.
- Help
- Reply HELP to any message, or email support@solomail.co.
Carriers are not liable for delayed or undelivered messages. See the SMS messaging terms and privacy policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Voice calls
Calls from a Solo business number are answered by an AI assistant that identifies itself at the start of the call. Ask to speak with the business owner at any time and the assistant will take a message or arrange a callback.
Privacy requests
To access, correct, or delete your data, email privacy@solomail.co. Details are in section 6 of the privacy policy.